Privacy Policy
How we collect, use, protect and manage your personal information.
Chasely Apartment Hotel respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect personal information when you make an enquiry, reservation, stay with us or use our website.
Information We Collect
We may collect personal information necessary to provide accommodation and related services, including your name, contact details, booking and stay information, payment details, identification information where required, communications with us, and any preferences or requests you provide in connection with your stay.
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information and website usage data.
How We Use Your Information
We may use your personal information to:
- process and manage reservations and payments;
- communicate with you before, during and after your stay;
- provide accommodation and guest services;
- respond to enquiries, requests or complaints;
- maintain the safety and security of our guests and property;
- meet our legal, regulatory and record-keeping obligations;
- improve our website, services and guest experience; and
- send marketing communications where you have consented to receive them or where otherwise permitted by law.
Booking and Service Providers
We may receive or share relevant personal information with third parties involved in providing your accommodation or processing your reservation, such as online travel agencies, booking platforms, payment processors, technology providers and other service providers.
We only disclose information where reasonably necessary for our operations, to provide services you have requested, or where required or permitted by law.
Third-party websites and booking platforms have their own privacy policies, and we recommend reviewing those policies when using their services.
Payment Information
Payments may be processed through third-party payment providers. Chasely Apartment Hotel does not necessarily store complete credit or debit card details when payments are processed through these providers.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve its performance.
You can control or disable cookies through your browser settings, although doing so may affect some website functionality.
Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information is retained only for as long as reasonably required for the purposes for which it was collected, including satisfying legal, accounting and operational requirements.
Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date. We may need to verify your identity before processing a request.
Privacy Enquiries or Complaints
If you have a question or concern about how we handle your personal information, please contact us. We will take reasonable steps to investigate and respond to privacy concerns.
Chasely Apartment Hotel
435 Coronation Drive, Auchenflower QLD 4066
Phone: (07) 3371 4000
Email: stay@chasely.com.au
Website: www.chasely.com.au
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. The current version will be published on our website.
Last updated: September 2026